Privacy Policy

 

 

DATA COLLECTION

This privacy policy describes personal information that Raindrop Soaps may collect and use, when you (an individual or a business) access www.RaindropSoaps.com, or access our social media pages, or make use of any of our services. It also describes the choices available to you, regarding our use of your personal information and how you can access and update this information. Our websites and services are not directed to, and we do not knowingly collect personal information from, any individuals under the age of sixteen (16) years old.

We may collect the following personal information:

  • Contact information such as name, email address, mailing address, phone number etc;

  • Billing information such as credit or debit card details and billing address;

  • Unique identifiers such as user name, account number and password;

  • Preferences information you provide, such as product or content interests or communication or marketing preferences;

  • Usage activity about how you interact with us such as, purchase history, content viewed and which areas of our sites you visited;

  • Information about your business such as, company name, size and business type;

  • Demographic information such as age, gender, education, interests and zip code;

  • We also automatically gather information about your computer such as, your IP address, device type, physical location (determined by satellite, WiFi, cell phone towers etc), browser type and operating system;

  • We may also receive your personal information from other sources such as, public databases, joint marketing partners, social media platforms and other third parties.

We may use this information to:

  • Fulfill your orders;

  • Send you an order confirmation;

  • Administer your account;

  • Assess your needs to determine products or service of interest;

  • Send you requested product or service information;

  • Respond to customer service requests, questions and concerns;

  • Send you a newsletter or marketing communications;

  • Improve Raindrop Soaps’ websites, research and marketing efforts;

  • Send product updates or warranty information;

  • Send notices of updates to our policies, terms and conditions or other administrative communications.

We may store or process your personal information in any country in which we have facilities or engage service providers, and by using our websites, social media pages, or services, you consent to transfer that information to countries outside your country of residence, including the United States, which may have different data protection rules.

DISCLOSURE TO THIRD PARTIES:

We may share your information with third parties in the ways that are described in this Privacy Policy.

We may provide your personal information:

  • To companies that provide services to help us with our business activities such as, shipping your order or offering customer service. These companies are authorized to use your personal information only as is necessary to provide these services to us.

  • As required by law such as, to comply with a subpoena or similar legal process;

  • When we believe, in food faith, that disclosure is necessary to protect our rights, enforce our terms and conditions, protect your safety or the safety of others, investigate fraud or respond to a government request;

  • If Raindrop Soaps is involved in a merger, acquisition or sale of all/part of its assets; and

  • To any other third party, with your prior consent to do so.

THIRD PARTY SERVICES

This Privacy Policy does not apply to any third party services, or services provided to you by a customer of Raindrop Soaps.

We are not responsible for any third party’s collection, use or disclosure of your information, or the privacy and security policies/practices of any third parties, including any third party operating any website or service to which our websites may link. Such third party websites or services may include third party organizations such as, social media platform providers, operating system providers, browsers, wireless services providers and device manufacturers. The inclusion of a link on our website does not imply endorsement of the linked site or service by us or by our affiliates.

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal website.

Our websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who can access them. To request removal of your personal information from our community pages or website, please contact us. We may not be able to remove your personal information from a public forum (such as Social Media pages) but we will let you know if we are unable to do so.

Our websites include third party hosted widgets, which are interactive mini-programs that run on our websites to provide single-purpose services (sharing of articles, videos etc). Personal information like your email address, may be collected and cookies may be set so the widget can work properly. The information through the widget is subject to the widget provider’s privacy policy.

TRACKING TECHNOLOGIES

We, or a third party contracted by us, may use technologies such as cookies, web beacons or scripts to gather information about how you and others interact with our websites, and which products and services may be of interest to you. For example, we will know how many users access specific areas or features within Raindrop Soaps’ websites and which links or ads they clicked on. We use this aggregated information to understand and optimize how Raindrop Soaps websites are used, improve our marketing effort and provide content or features that are of interest to you, through Raindrop Soaps’ websites and other online services and on recognized devices you use. Please note that we do not respond to Do Not Track signals.

SECURITY

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage is 100% secure and so we cannot guarantee its absolute security. Therefore, please do not disclose to us (through our services or otherwise) any:

  • Unencrypted credit card information;

  • Sensitive personal information such as, social security numbers or bank account details;

  • Information related to racial or ethnic origin, gender or sexual orientation;

  • Political opinions, religious or philosophical beliefs;

  • Trade union membership details;

  • Biometric data (for the purpose of uniquely identifying a natural person);

  • Data concerning health or medications;

  • Criminal background.

PAYMENTS

We provide two means for you to make a purchase on our site. You can either use our order form or a third party checkout option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted. If you chose to use a third party checkout option to pay for your order, its privacy statement and security practices will apply to any personal data you supply. We encourage you to read that privacy policy before providing your information.

UPDATING or REMOVING YOUR PERSONAL INFORMATION

To review and update your personal information to ensure it is accurate, or to restrict or request deletion of the personal information you have provided to us, please contact us directly. For security purposes, we will only respond to such requests regarding personal information in our database that is associated with the email address you used to send your request, and additional information may be required to verify your identity before doing so.

Please note: we will retain your personal information for as long as your account is active, or as needed to provide you services, including use of our websites and social media pages.

If you wish to cancel your account or request that we no longer use your personal information to provide you services, please contact us. Following cancellation of your account or processing of your request for us to discontinue providing services to you, we will only retain and use your information as necessary for record-keeping purposes, and to comply with our legal obligations, resolve disputes and enforce our agreements.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, or request that we no longer use your information to provide you service, please contact us (using the form in the footer of our website, via email or mail). We will retain and use your information as necessary to comply with our legal obligations, resolve any disputes and enforce our agreements.

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails or contact us directly.

Please note: If you opt-out of receiving our newsletter or marketing emails, you may still receive important administrative communications from us, as long as your account is active or as needed to provide you services.

POLICY CHANGES

We may update this privacy policy (or any of our other policies) to reflect changes to our information practices. If we make any material changes to this privacy policy, we will notify you by posting a notice to https://www.RaindropSoaps.com/privacy-policy.html or its successor address. We encourage you to periodically review this page for the latest information on our privacy practices.

FEEDBACK

If you have any questions, comments, questions or concerns regarding our privacy policy or practices, please contact us using the form at the bottom of each website page, via email (info@raindropsoaps.com), mail (P.O.Box 2586, Waldport, OR, 97394, USA) or through our social media pages.